Refund policy

Free courses and free previews cost nothing, so there is nothing to refund.

You may ask for a refund of a paid course within 7 days of paying, as long as you have finished no more than a quarter of its videos and have not earned its certificate. We refund the full price you paid.

Once the 7 days have passed, or you have watched more than a quarter of the course, or you have a certificate for it, the purchase is final. We will still look at any request where something went wrong on our side, such as videos that would not play.

Write to us on the feedback and support page with your order number (it is on your receipt email). We answer within a few working days.

An approved refund goes back to the payment method you used, or by bank transfer if you paid by transfer. Your bank may take several working days to show it. When a refund is made, your access to that course ends.

If a payment fails you are not charged. If money left your account but the course did not open, contact us with your order number and we will fix it or refund you.